Terms and conditions of use

1. Order confirmation

Orders submitted through this store are treated as order requests until our team confirms the product details, delivery address, shipping method, and final amount with you. If you choose a contact-based payment method, payment is completed only after our support team confirms the order with you.

2. Payment, shipping and tracking

Product prices and shipping fees are shown during checkout. Shipping fees are calculated from the delivery address, selected carrier, item weight, order value, and any applicable handling or tax rules. After payment or manual confirmation is completed, we prepare the order for shipment and provide tracking information when the carrier makes it available.

3. Returns and support

If there is a problem with your order, contact us within 14 days of delivery. Items should be unused, complete, and returned with their original packaging when possible. Our support team will review the request and help arrange a return, exchange, or other suitable solution based on the order condition.